We are committed to providing our guests with outstanding customer service and ensuring you leave radiating beauty. Please take a moment to review our policies and procedures. By scheduling an appointment with us you are agreeing to follow the below policies and procedures while in our building.
Effective Tuesday, June 1st 2021, masks will be optional for all guests and staff while visiting Vis À Vis the Salon. You are absolutely welcome to wear your mask while in the salon. As well, our stylists and colorists will have masks on hand should you request that we wear one and if doing so would make you more comfortable.
Policies & Procedures
You will need to delay scheduling your appointment or reschedule if you’ve had a cough or fever; if you’ve been around anyone exhibiting these symptoms within the last 10 days; if you’re living with anyone who is sick or quarantined; or if you’ve traveled outside the US within the last 10 days.
Valet is present. If you do not feel comfortable with our Valet taking your car, you are welcome to self park on the street. Due to insurance regulations under no circumstance are you allowed to self park in our lot when Valet is present.
Cancellation + No-show
We require a credit card on file in order to reserve an appointment in our salon.
Email reminders are sent out upon booking an appointment. 48-hours leading up to your appointment we will email and text message an additional reminder. If you need to cancel or reschedule a 24-hour notice is required in order to avoid cancellation fees.
No call, no show = 100% service cost fee
Same day cancel = 50% of service cost fee
We understand these are unpredictable times so if you are experiencing symptoms of COVID-19 and find that you need to same day cancel the service cost fee will be waived.
Please arrive on time. We cannot accept guests that are more than 15 minutes late. You will be partially charged for your missed appointment, and we will have to reschedule for an alternate time.
Returns + Exchange
We proudly sell Oribe, Kerastase, Olaplex & T3 products. If for any reason you are dissatisfied with your purchase, promptly return products for exchange or store credit within 30 days of purchase. Products that are more than 75% used will not be accepted for returns or exchanges. Gift Certificates are nonrefundable.
In the event that you are not satisfied with your service, we will gladly offer you a “retouch” appointment. Retouch appointments are scheduled exactly like regular appointments and offered at no charge. You must contact us within 14 days of your original appointment. Your retouch appointment will be scheduled with the same stylist who performed the service. No refunds are given for services.
Employee COVID-19 Policies & Procedures
- We continue to encourage our team to stay home if they are feeling unwell and must present a NEG COVID-19 test result before returning to work.
- We are routinely sanitizing and cleaning all frequently touched surfaces.
- We use an ultraviolet hospital grade germicidal UV sanitizer along with Barbicide to sanitize our equipment.
- All service providers are Barbicide Certified.