SALON POLICIES

We are committed to providing our guests with outstanding customer service and ensuring you leave radiating beauty. Please take a moment to review our policies and procedures. By scheduling an appointment with us you are agreeing to follow the below policies and procedures while in our building.

COVID-19

You will need to delay scheduling your appointment or reschedule if you’ve had a cough or fever; if you’ve been around anyone exhibiting these symptoms within the last 10 days; if you’re living with anyone who is sick or quarantined; or if you’ve traveled outside the US within the last 10 days.

Valet is present Tuesday-Friday. If you do not feel comfortable with our Valet taking your car, you are welcome to self park on the street. Due to insurance regulations under no circumstance are you allowed to self park in our lot when Valet is present. 

Cancellation + No-show

We require a credit card on file in order to reserve an appointment in our salon.

Email reminders are sent out upon booking an appointment. 48-hours leading up to your appointment we will email and text message an additional reminder. If you need to cancel or reschedule a 24-hour notice is required in order to avoid cancellation fees.

No call, no show = 100% service cost fee

Less than 24 hour notice = 50% of service cost fee

Please arrive on time. We cannot accept guests that are more than 15 minutes late. You will be partially charged for your missed appointment, and we will have to reschedule for an alternate time.

Returns + Exchange 

We proudly sell Oribe, Kerastase, Olaplex & T3 products. If for any reason you are dissatisfied with your purchase, promptly return products for exchange or store credit within 30 days of purchase. Products that are more than 25% used will not be accepted for returns or exchanges. Gift Certificates are nonrefundable.

Client Satisfaction 

In the event that you are not satisfied with your service, we will gladly offer you a “retouch” appointment.  Retouch appointments are scheduled exactly like regular appointments and offered at no charge.  You must contact us within 14 days of your original appointment.  Your retouch appointment will be scheduled with the same stylist who performed the service.  No refunds are given for services.